Aegis Medical USA Privacy Policy
Aegis Medical USA operates aegismedical.org and provides online and in-person addiction treatment services. This Privacy Policy explains how we collect, use, and protect your personal and health information when you visit our website or receive care from us.
We are committed to protecting your privacy in accordance with HIPAA (the Health Insurance Portability and Accountability Act), the U.S. federal standard for safeguarding medical information.
Information We Collect
We collect information to provide you with quality care and to operate our telehealth services.
Personal Information
When you schedule an appointment, contact us, or use our services, we may collect your name, phone number, email address, date of birth, address, insurance information, and payment details.
Health Information
As a healthcare provider, we collect protected health information (PHI) needed for your treatment, including medical history, substance use history, symptoms, treatment plans, prescriptions (like Suboxone and Sublocade), and progress notes—all protected under HIPAA.
Website Usage Data
We may collect basic information about how you interact with our website, such as pages visited and referral sources, to improve your experience.
Telehealth Session Data
Our HIPAA-compliant video platform may collect technical data related to your virtual appointments, including connection logs and session duration, to ensure quality of care and platform security.
How We Use Your Information
We use your information for legitimate healthcare and business purposes:
- Schedule and confirm telehealth or in-person appointments
- Provide medical treatment, including prescribing medications to your local pharmacy
- Coordinate care with other healthcare providers (with your consent)
- Communicate with you about your treatment plan and recovery progress
- Bill your insurance or process self-pay payments
- Respond to your inquiries and provide customer support
- Improve our services and website
- Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal or health information to third parties.
Sharing Your Information
We share your information only as permitted by HIPAA:
- Treatment, Payment & Operations: With healthcare providers, pharmacists, insurers, and business associates involved in your care.
- With Your Authorization: Only after obtaining your written consent.
- Legal Requirements: When required by law (e.g., court order or subpoena).
- Emergency Situations: To prevent a serious threat to health or safety.
Data Security and HIPAA Compliance
We take the security of your information seriously. We maintain physical, electronic, and procedural safeguards in compliance with HIPAA and industry standards.
- Encryption: All telehealth sessions and data transmissions are encrypted.
- Access Controls: Only authorized healthcare providers and staff have access to your information.
- Secure Platforms: Our video conferencing and patient portals are HIPAA-compliant.
- Regular Audits: We conduct periodic reviews to ensure compliance with privacy and security standards.
While no system is 100% secure, we are committed to protecting your information.
Your Privacy Rights Under HIPAA
Under HIPAA, you have the following rights regarding your health information:
- Right to Access: You may request access to your medical records.
- Right to Amend: You may request corrections to your health information.
- Right to an Accounting: You may receive a record of certain disclosures of your information.
- Right to Request Restrictions: You may ask us to limit how we use or share your information.
- Right to Confidential Communication: You may request that we communicate with you through alternative means (e.g., a different phone number or address).
To exercise these rights, please contact us using the information below.
Cookies and Website Tracking
Our website may use cookies to enhance your browsing experience. You may adjust your browser settings to refuse cookies, though some features may be affected.
Third-Party Links
Our website may link to external sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.
Children’s Privacy
Our services are for adults. We do not knowingly collect information from children under 13. If we become aware of such information, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with a revised “Last Updated” date. Please review this page periodically.
State-Specific Privacy Rights
Residents of certain states (including California, Virginia, Colorado, and Connecticut) may have additional privacy rights. Please contact us to learn more.
Contact Us
If you have questions about this Privacy Policy, how we handle your information, or wish to exercise your privacy rights, please reach out.
Aegis Medical USA
📞 888-849-1080
✉️ info@aegismedical.org
🌐 aegismedical.org
